FAQ

Frequently Asked Questions

Q. Are your rugs handmade?
A. Yes, all our rugs are handcrafted by skilled artisans in Bhadohi, India.

Q. Do you offer custom sizes?
A. Yes, we can create rugs in any size, color, and design.

Q. What materials do you use?
A. We primarily use premium New Zealand wool with high-quality cotton backing.

Q. How long does production take?
A. Hand Tufted Rugs: 2–4 weeks
Hand Knotted Rugs: 4–8 weeks

Q. Do you ship internationally?
A. Yes, we ship worldwide through trusted carriers such as FedEx, DHL, and UPS.

Q. Will I receive a tracking number?
A. Yes, tracking details are provided once your order is shipped.

Q. Are custom rugs returnable?
A. Custom-made rugs are non-returnable unless they arrive damaged or incorrect.

Q. Can I request a color match?
A. Yes, we can match colors based on reference images and samples.