Refund & Return Policy
At Hand-Made Rugs Home, every piece is handcrafted with care. If you are not completely satisfied with your purchase, our concierge team is here to assist with easy returns and exchanges.
7-Day Window
Easy Returns Within 7 Days
Fast Processing
Refunds in 5-10 Business Days
Exchange Guarantee
Replacements for Damaged Items
1. Return Eligibility & Timeframe +
We accept return requests within 7 days from the delivery date. To be eligible for a return:
- The rug must be completely unused, unwashed, undamaged, and in its original pristine condition.
- It must be returned in its original protective packaging with all original tags attached.
- Proof of purchase (Order ID or invoice) must be included.
2. Non-Returnable & Custom Rug Items +
Certain products cannot be returned or refunded:
- Bespoke / Custom-sized rugs specially woven on order.
- Items purchased during clearance sales or marked as "Final Sale".
- Items showing signs of wear, liquid spills, or post-delivery damage.
3. Step-by-Step Return Process +
Initiating a return is simple:
- Step 1: Contact our helpline at +91 78609 71234 or email handmaderugshome@gmail.com with your Order ID and photo of the item.
- Step 2: Once approved, secure the item in its original packaging.
- Step 3: Our team will schedule a pickup or provide shipping instructions to send the rug back to our facility.
4. Refund Timeline & Processing +
Once your returned rug is received and inspected at our quality center:
- We will notify you regarding the approval status of your refund.
- Approved refunds will be processed to your original payment method within 5 to 10 business days.
- Original shipping charges are non-refundable unless the return is due to a transit defect or incorrect item dispatch.
5. Product Exchanges & Defect Coverage +
We replace products if they arrive damaged or defective during transit. If you receive a damaged rug, notify us within 48 hours of delivery with pictures, and we will arrange a free replacement or store credit.
6. Customer Support Concierge +
For return updates, missing refunds, or exchange inquiries, reach out directly to our support team:
- Direct Helpline: +91 78609 71234
- Email Support: handmaderugshome@gmail.com