Shipping & Production Policy
Every rug at Hand-Made Rugs Home is individually handcrafted and made to order by master artisans. Review our production and global dispatch timelines below.
100% Made To Order
Hand-Crafted Precision
Express Global Dispatch
FedEx, DHL & UPS Express
Live Doorstep Tracking
Instant Email Updates
1. Production Timelines (Handmade Crafting) +
Because our rugs are crafted to order with authentic techniques, crafting timelines vary based on weave density and technique:
- Hand-Tufted Rugs: 2 to 4 weeks (Weaving, washing, and backing finish)
- Hand-Knotted Rugs: 4 to 8 weeks (Intricate knotting and hand-shearing process)
- Custom Designs & Sizes: Production time may vary depending on size dimensions and design complexity.
2. Global Shipping & Delivery Windows +
Once crafting and quality inspections are complete, we ship directly via trusted global carriers (FedEx, DHL, UPS):
| Destination Region | Estimated Transit Time |
|---|---|
| United States (USA) | 5 – 10 Business Days |
| Europe | 5 – 10 Business Days |
| Australia | 6 – 12 Business Days |
| Rest of World | 5 – 12 Business Days |
3. Shipment Tracking & Dispatch Alerts +
As soon as your rug leaves our weaving facility, you will receive an automated shipping confirmation email containing your direct tracking AWB number. You can monitor your package status in real time through the courier’s official portal.
4. Customs Duties & Import Taxes +
International shipments may be subject to local import duties, customs taxes, or clearance charges upon arrival in your country. Please note that these fees are levied directly by local government authorities and remain the sole responsibility of the buyer.
5. Support & Pre-Order Assistance +
If you have questions regarding bespoke sizes, production status, or express shipping before placing your order, please contact our concierge team:
- Direct Helpline: +91 78609 71234
- Email Support: handmaderugshome@gmail.com